Showing posts with label cultural differences. Show all posts
Showing posts with label cultural differences. Show all posts

Wednesday, June 14, 2017

Bat Demo

Mexico update numero dos.

In update numero uno, we discussed some of the major cultural differences between Mexico and Los Estados Unidos. Now that we’re back on U.S. soil and off the ridiculously slow, and possibly bugged, hotel Wi-Fi, I feel safer about bringing you the second update. As it turns out, wild drivers and El Hombre de Viagra and his burro smuggling operation were not the only parts of our Mexican experience that differed from our regular life.

Another change was the relative security we experienced. One morning after breakfast we came back to our hotel room to find the door wide open, with no maid or maid cart in sight. While none of our possessions were missing, we were understandably concerned. Thankfully, our Mexican hotel security team was all over the problem.

The jefe de seguridad plugged in the electronic scanner to our door lock, downloaded the entry and exit log, informed me that he needed to go back to the security office to print it out, and promptly disappeared. I guess he must have had a paper jam or needed to change the ink cartridge, because a mere five hours later, another hotel security professional showed me the handy printout which informed me that I was the last one in or out of the room, so it was probably all my fault.

Hmm… seems legit. I have never ever left a door unlocked and open in my entire life, so Mexico seems like the place I’d start. Thanks for the super-realistic and timely report, fellas!

If we had any mild security concerns inside our hotel, thankfully they quickly escalated when we went out walking in town. To prove that the neighborhoods are safe, Mexico conveniently displays their militarized police forces for you to inspect. Every other police vehicle was a pickup truck with five or six men dressed like a commando strike force, complete with face masks and M-16’s, standing up in the back, rifles ready for action.

We were impressed with the show of force, which even included an armored truck with a M-60 mounted on a swiveling turret. The locals, however, seemed to display less reverent awe than we did. We got that impression when we watched the ice cream man cut in front of the armored truck and proceed to ignore the surprisingly whiny honking from the driver of the three-axle, heavily-armed, bulletproof vehicle. It was almost as if the ice cream man knew the police budget didn’t include bullets for the machine gun.

Security differences aside, our hotel had some other striking differences to what you might experience in the United States. Mainly, that they were tearing it down while we were there. Sure, they tried to disguise the demolition as a “pardon our dust, we’re making more fun for you” kind of renovation, but there was no mistaking the fact that they were really dismantling the building.

That might have been because when we arrived, the entire right half of the hotel was a seven-story gaping hole, with tile and siding hanging loosely around the area that looked like it had just been hit with a scud missile.

As our week at hotel Fallujah progressed, more and more of the front of the hotel was broken apart by large pieces of heavy equipment and men with sledge hammers. By the time we left, I was getting legitimately concerned about the structural integrity of the building.

The first few mornings, we were nudged awake by the melodious tones of five or six back-up alarms on the heavy equipment all singing out their one-note songs in perfect non-harmony. One particularly exciting morning, we were jolted out of bed by what sounded like someone trying to enter our room through the wall directly above our heads, using a Sawzall. He must have just been cutting up the bed or the couch in the adjoining room, however, because he never actually came through the wall.

Need to get to the pool? Check with the crossing guard in the hard hat. He’ll keep you from getting run over by a front-end loader. The view from the pool? To the south, the beautiful ocean. To the north, heavy equipment plucking the palm trees out of the ground in the hotel’s large horseshoe-shaped interior garden area. What’s that pleasant banging and crackling sound? Just another overhead beam going up near the pool bar, with the welders fitting it into place. No wonder we got so pink out by the pool. Half of our “sunburns” were probably flash burns from the welders.

I’ve stayed at a number of U.S. hotels that were doing some construction onsite, but it never seemed to affect my stay the way it did in Mexico. For instance, in America I’ve never actually had to walk through the construction (or destruction) as part of the only route to my room. In Mexico, six times a day, we walked right through the ten guys removing the tiles from the walls in the main hall. The guys down on the ground with us had all been issued hard hats to protect them from the team on the scissor lift removing the tiles from twenty feet overhead. We protected our heads with beach towels.

My wife even helped out a little and removed a few souvenir tiles from one of the walls by hand. I’m not sure why the guys in hard hats were bothering with tools. The tiles seemed to be attached with the same stuff that sticks your new credit card to the paper.

Despite the fact that four out of our hotel’s five stars were being jackhammered apart, we actually had a relaxing and enjoyable time. Do you know why? Because our kids weren’t with us. Now, don’t get me wrong, we love our three boys to death. I’m just saying, never underestimate how much your children are sucking the very life out of you, that’s all. This vacation proves it. We slept in a construction/war zone, and it was honestly more relaxing than being at home with our boys.

In fairness to the boys, the food had a lot to do with our overall enjoyment of the vacation. Besides the fact that we never had to break up a single fight at any of our meals, the food was amazing. Which brings us to my favorite difference – besides El Hombre de Viagra, of course – between Mexico and America: the wildlife in the bars. Literally.

We saw plenty of wildlife (mostly iguana-looking lizards) on our walks to and from the restaurants, but the wildlife inside the restaurants was what caught my attention. Most places were more or less open-air. If they weren’t completely patio-style, they would certainly keep the doors open. On more than one occasion we saw birds flying in and out over our heads during meals, but it was the bat that made me sit up and take notice.

We were at a table down at the Fish and Grill, having some of the most amazing tacos on planet Earth and watching game two of the NBA finals on the big screens over the bar. We’d had a few birds fly in and out, but just after the start of the third quarter, Mexico upped the ante and added a bat. He (or she) wasn’t much bigger than a flying mouse (which if you think about it, that’s pretty much what it was), and it zipped in through the doors and zig-zagged all over the place up near the ceiling beams.

Then, it made the fatal mistake of wanting to check out the game, or order a tequila. I’m not sure which, and we’ll probably never know. I don’t know if all Mexican bat sonar is defective, if this particular bat was on his fourth or fifth bar visit that night and was drunk as a tiny flying skunk, or if ceiling fans create some kind of magnetic field and are confounding to all North American bats, but things didn’t go well.

He zig-zagged out of the rafters and headed straight for the bar. He made it under his own power just as far as the large ceiling fan above the bar, and then the ceiling fan took over the flight planning. He flew straight into the path of the rotating blades and got hit like a hanging curve ball, straight across the bar and smack into the middle of the big screen TV. He hit the flat screen with a thud and dropped straight down past the impressive selection of local tequilas to the floor behind the bar.

Well, that was a first for me. (And probably a first and a last for him.)

Two bartenders and a waiter behind the bar looked down at the unfortunate winged rodent, shrugged, and went about their business.

Nice one, Mexico.

See you soon,

-Smidge


Copyright © 2017 Marc Schmatjen


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Wednesday, June 7, 2017

Mucho Caliente

Update from Mexico – It’s different than the U.S.

I’m not sure if you knew that or not, but I’m here at the southern tip of Baja California, and I can tell you from firsthand experience this week, it’s definitely different.

For starters, everyone here speaks Spanish. Like, one hundred percent of the people. That’s different than where I live in California, where only eighty-five percent of the people speak Spanish.

Secondly, the drivers here are suicidal, but also incredibly polite. If you are in another car, they will do everything in their power to run you off the road. If you are a pedestrian at a crosswalk, however, they could not be nicer or more accommodating. Imagine having crosswalks on the track at a Nascar race, and all the drivers are required to stop to let any pedestrians across or their cars will instantly explode. It’s kinda like that.

Sidewalks are also a major difference. Here in Mexico, sidewalks seem to be something they thought were a nice idea, but not necessarily mandatory. Often times your sidewalk will simply end, replaced by a field of rubble where the old sidewalk was inexplicably demolished and the remnants left in place. Other times the sidewalk will simply disappear, becoming a sand or dirt path for twenty or thirty feet before becoming a sidewalk again.

Occasionally the sidewalk will become impossibly skinny, as if the buildings all moved out toward the street and swallowed it. This usually happens somewhere with an incredibly high curb, so you end up negotiating the skinny section of sidewalk like a mountain climber moving across a narrow shelf on the face of a cliff.

And you can’t walk on the sidewalks with your head up, looking at the scenery. If you do, you will fall into one of the many open manholes and electrical or other utility boxes in the middle of the sidewalks without covers.

And there is construction everywhere, which isn’t that amazingly different, except here it occurs with no safety barriers in place for the general public. America has much more of a “We need to protect you from the dangerous work happening here” mentality, whereas Mexico has obviously adopted a more “Hey, idiot. Watch your own ass” philosophy. You are free to walk right up to the man operating the jackhammer and step through his rubble pile, but you do so at your own risk. Someone welding near your dinner table? That’s just how it goes. It’s on you to keep the hot slag and sparks out of your ceviche.

The language, construction, and driver differences are all very interesting, but they might be too subtle if you aren’t paying attention or if you’ve had one too many watermelon margaritas (which are phenomenal, by the way).

One international difference that is anything but subtle down here? The marketing of male erectile dysfunction drugs.

In America, Viagra and Cialis are marketed on television with almost appropriate for all ages television commercials. Usually, a rich and powerful salt and pepper-haired corporate executive and his beautiful younger wife are seen on vacation or out at a fancy dinner. They hold hands and gaze at each other lovingly as they make their way back to the well-appointed hotel room. “When the time is right, will you be ready?” the understanding and non-judgmental voiceover asks.

The commercials are very targeted in their vagueness. The people who ask, “Ready for what?” are not being marketed to. Then, in keeping with the “we need to protect you from everything” American way, they strongly advise you, the powerful and soon-to-be virile again CEO, to consult your doctor to make sure your heart is healthy enough for sexual activity.

(News flash – no man in the world has ever worried if his heart was healthy enough for sexual activity. The most infirmed of us might worry if we’re healthy enough for a light jog, or a brisk walk, but given the opportunity, sexual activity is always a green light. That’s how we all want to die, anyway.)

Not necessarily surprisingly, they took a different route here in Mexico. They decided the best way to advertise a pill for erectile dysfunction would be to make the blue Viagra pill into a cartoon character for window posters at pharmacies.

He stands at least six feet tall. His torso is the chiseled muscular semi-diamond-shaped blue Viagra pill. He has muscular arms and legs, and vibrant bushy eyebrows, narrowed across his brow in a triumphant smile. He is Viagra Man, or as they say here in Mexico, El Hombre de Viagra.

He has the word VIAGRA tattooed on one of his manly arms, and “MUCHO CALIENTE” scrawled in front of him, indicating – as if you didn’t already know – that he is very hot and spicy.

He stands with his feet spread wide and his hands victoriously on his hips. He wears a traditional huge round sombrero, dazzling white teeth, and the commanding jawline of a hero.

His only article of clothing is a bright red speedo, in the front of which he appears to be smuggling a medium-size burro.

Subtlety is not an issue with El Hombre de Viagra.

Well done, Mexico. Thanks for being so caliente!

See you soon,

-Smidge


Copyright © 2017 Marc Schmatjen


Check out The Smidge Page on Facebook. We like you, now like us back!

Also visit Marc’s Amazon.com Author Page  for all his books. Enjoy!

Wednesday, November 4, 2015

I'll Take the 'Merica Training from Here

We have wonderful new neighbors who just moved here from France. The father works for a major U.S. company and their young family of five was relocated to California. The parents speak great English, but their three children arrived a few months ago speaking only French. At least, it sounds like French, but we really have no way of knowing.

Son Number Three became instant best friends with their middle boy, and all three of their kids are rapidly learning English, despite Number Three’s best efforts. My son immediately picked up a weird, high-pitched French accent and ESL speech pattern that he uses to communicate with them. I guess he thinks “You want play ball?” asked in a squeaky Pepe Le Pew voice is helpful. He’s wrong.

One day a few weeks ago, over a beer at the American Embassy (that’s what I’m calling my garage now), my new neighbor informed me that his Americanization training was set for the following weekend. I was justifiably upset, since I thought I was in charge of the ‘Merica training program, but apparently his major U.S. corporation had hired Riverdale Global Relocation Services to teach a “How to be an American” class for his wife and kids, and a “How to not offend everyone in the boardroom” class for him. I was already happily doing all that for free. I guess these big companies just like to waste their money. Go figure.

The training was home-based and took place over two full days. I asked to sit in, but apparently it’s only for employees and their families, and the “instructor” gets pretty annoyed when you question her credentials and ask to observe to make sure all the information she’s going to present is accurate.

My neighbors were kind enough to deliver the class materials over to me after the training was complete, so I could spot check them for accuracy. “Right on the bat” I noticed some flagrant errors in the Popular American Expressions section that was obviously not written by an American or anyone with any baseball knowledge whatsoever.

“Ballgame” was defined as “whatever it is you are doing; refers to a negotiation, a deal, an activity, as in, ‘This has been quite a ballgame.’”
No.

To “drop the ball” was defined as “following through irresponsibly with a task.”
If “following through irresponsibly” means not following through and totally blowing it, then maybe.

A “curve ball” was “an unexpected or difficult remark, usually requiring a defense by the receiver.”
A defensive receiver isn’t even a thing in football. And no, I don’t mean soccer.

A “foul ball,” or “foul play” was “a curve ball in really bad taste, as in, ‘Hey Steve, that remark was a foul ball.’”
No, no, no.

And “the ninth inning” was “the final hour, or the final deadline, sometimes referred to as the ‘top of the ninth.’”
You had a 50/50 shot. Close, but no.

Besides the fact that the baseball idiom section was obviously written by a lifelong cricket fan, what I was most struck by was not the inaccuracy of the information on how to do business in America – most of it seemed to be “right on the baseball” - but rather the fact that any of it needed to be mentioned at all.

Here are Riverdale’s handy tips on boardroom etiquette from the General Principles of Business Communication section.


For U.S. Americans, ‘yes’ means ‘yes.’ They tend to use low-context communication – which is when the speaker relies more on the verbal content of his/her message (rather than on nonverbal or contextual clues) to get the intended meaning across.

That is true. We do not use interpretive dance to let you know that we want to purchase your product for under seven dollars a unit. We’ll just say that. We also don’t tell you we are interested in partnering with your firm while, at the same time, throwing feces at you. We stay away from nonverbal and contextual clues. If we don’t like you, we’ll tell you without lying and flinging dung.


Americans are not comfortable with extended pauses or periods of silence. Conversation goes back and forth in regular ‘beats’ – something like a ping-pong game.

Yes, it is true we don’t like uncomfortable silences, hence the name. But I’m not sure “ping-pong game” is the best way to describe conversational flow here in the good ‘ol U.S. of A.

“Hey Bob.”
“Yes, Jim?”
“Grab Lunch?”
“You bet.”
“Applebees?”
“Triple syllable. My point.”
“Dammit!”


Eye contact is very important. Frequent, though not too intense or prolonged eye contact, expresses to your counterpart that you are sincere and trustworthy.

Yes, eye contact is important. It’s really the main way we know you’re talking to us and not someone on your Bluetooth. Careful with that fine line of “intense and prolonged” eye contact, though. That can take you from sincere and trustworthy to stalker/serial killer in just a few uncomfortable seconds. Frankly, if you don’t already understand appropriate eye contact lengths, you should probably just stay home and keep not looking at your own countrymen.


American business people tend to keep a standard distance of about two feet (roughly an ‘arm’s length’) between themselves and their conversation partners.

This is true, and never to be violated. Also, don’t ever say “conversation partner.”


Apart from handshakes and an occasional pat on the back between men, physical contact is generally not part of the American business culture.

Allow me to make major corrections to this. Let’s replace the term “pat on the back” with “manly slap on the back while guffawing at an exceptionally funny joke.” That way you won’t be confused into thinking that a hand on the other dude’s back should do anything other than leave a red mark. There is absolutely no rubbing or lingering of any kind.

And we need to get rid of the word “generally” and replace it with “absolutely.”

“Hey, Jim, I’m really happy about this plan. Let’s hold hands while we sign the contract. Then, let’s hug it out and go get some lunch. I’ll rub Bob’s shoulders from the backseat on the ride over to Applebees.” These are all things you will never hear in America. Be very careful with this one, or you will find out quickly at what point punching becomes acceptable in the American boardroom.


And lastly, When handing items from one person to another, it is acceptable (and not considered disrespectful) to do so with one hand, or even to gently toss it across the table.

Yes. If you are going to hand me the Peterson file, a one-handed handoff or a table slide is really the only way to go. Handing it to me with two hands would look really weird, and don’t even think about doing anything stupid like bowing during the handoff, or presenting the file to me on a platter or a tasseled pillow. Things like that will never get you invited to Applebees.


There is one last thing that the folks at Riverdale forgot to put in the training manual, but it’s very important. The guy from overseas always buys lunch. And drives. Wait... where are you from again?

Never mind. I’ll drive, but you still have to buy.

See you soon,

-Smidge


Copyright © 2015 Marc Schmatjen


Check out The Smidge Page on Facebook. We like you, now like us back!

Also visit Marc’s Amazon.com Author Page  for all his books. Enjoy!